Studying a double degree at university:
Business and Management
1 Course International Bussines 2008-2009
- Customer service course (IMPEM Mataro 2014)
- Course prevention of occupational risks (IMPEM Mataro 2014)
English: Professional competence
Russian: Professional competence
French: Basic competence
Italian: Basic competence
- English course in Dublin (1 month)
- English Course in Miami (1 month)
- Russian Course in St Petersburg (3 months)
International and export department:
Responsibility for communications with customers and representatives
Management of International customers: In Europe Asia and South America.
Management of customs documentation: Packing List, International Bills, customs and goods certificates.
Logistics management with different countries and transport companies.
Control of the entire chain of physical distribution of goods.
Administrative organization of the files.
Trade negotiations with the network of international distribution and monitoring compliance with commercial contracts.
Attracting new dealers and distributors for brand:
Internationalization of the company.
Marketing, Social Media, Branding
Programmer – Technical Department:
Website: www.bueni.es / vikingu.es
- Content Manager
- Quality Control Web
- Control &MonitoringPrices,
- Design, creation & capturing E-shops.
- SEO & Marketing On-line.
Permanence: Feb 2014 – Set 2013
Organization and development of textile productions:
- Quality control of productions
- Trade agreements between foreign factories, and domestic producers.
- Logistics, CMR, compliance control of deliveries, shipping.
- Timming design and production processes.
- Personalized service providers and customers.
- Work abroad in countries like Turkey, Russia,
- Work to outside companies as Inditext, Mango, El Corte
- Ingles, Custo Barcelona.
Permanence: 2007 – 2012
Administrative Assistant / Accounting Assistant
- Statement of income
- Assistance to Customers and Suppliers
- Phone assistance
Permanence: 2008- 2011
- Check-in, Check out: Formalize the inputs and outputs of customers, offering them the information necessary for optimal service delivery.
- Management of reservations by phone or email,
Include data on the computer and monitor all operations on the client’s stay in compliance with rules
- Record, control and charge for services consumed by customers.
- Formalize documentation and information management for subsequently sending it to the appropriate departments.
- Safety and cost control.
- Partnerships with companies.
- Revenue: help in pricing by Channel Manager
- Customer service: by telephone and guiding the Board in its outputs or activities.
Permanence: Set 2013- Feb 2014
tourist guide in Barça Museum:
- Responsible for attending to foreign audiences in the stadium and museum at Camp Nou,
- Dealing with groups of foreign tourists: Russian, British, French and Americans.
- Preparation of report at the end of the day.
- Work and organization of large groups.
- Explain to visitors the content of the room in different languages.
- Flow control, ticketing.
Permanence: June-August 2013
Salesman Munich – La Roca Village
- Direct retail sales Store
- Dealing with customers around the world
- Inventory control product. Help product inventory.
- Shares of customer loyalty marked by commercial direction.
Permanence: January-June – 2015
- Computer operating systems: Microsoft, Apple, Linux.
- Web Design: E-comerce, SEO, Social Network management, Google analytics, Domain register and optimitzation.
- CMS: WordPress, Prestashop, Magento, OS Comerce
- Office Software: Word, Excel, Access, PWP, Mailing,
- Data Base: Acces, My SQL
- Graphic Design: Photoshop, Adobe ilustrator.
- Accounting Software: Contaplus, Facturaplus.
- Hotel Management software: TesiPro, Chanel Manager.
- Job Skills: Ability Teamwork, leadership and initiative, proactivity, Easy to take responabilidades, capacity improvement.
- Communication Skills: Good contact with the public. , Empathy, negotiating skills. spirit of group cohesion.
- Other skills: Optimism, punctuality, restlessness, concentration, flexibility, adaptability to change.
Driving License B